FOOD ALLERGEN INFORMATION
Important information about food allergens. We are committed to providing accurate information about allergens contained within consumable products sold at our beer Festival as defined by EU Food Information for Consumers Regulation (1169/2011). All of our catering concessions can supply detailed information about the allergens contained in their food products so if you have a problem with certain food allergens please ask. Similar advice on the ingredients in the beers is available from our bar managers.
The Beer Festival is a completely NO SMOKING event. This extends to ALL tobacco products and E ‘vaping’. Anyone wishing to smoke or use vaping equipment MUST leave the hall via the toilet corridor and main exit and smoke in the area adjacent to the car park re-entry to the hall by the same route is permitted to visitors wearing festival wristbands. A facility to safely deposit your beer and glass on leaving the hall and collect when returning is in place.
POSTERS & FLYERS
In previous years we have allowed various beer festivals to promote their events at our festival with the consequence that at our 2017 event we were inundated with posters and flyers advertising in particular 2 non-CAMRA festivals which made tables messy and needed to be cleaned up by our volunteers and caused a potential trip hazard when they were scattered around the floor and then took up a couple of hours volunteer time in taking the posters down on the Sunday morning.
The Wigan CAMRA Festival Organising Committee have regretfully concluded that we need to adopt a policy approach to advertising within our event.
We have a duty to support our fellow CAMRA branches and will therefore permit a maximum of 2 posters to be displayed advertising a CAMRA or in association with CAMRA event. There will also be a leaflet table where flyers can be left.
A similar policy will apply in regard to promotional material by our sponsors. Please do not put flyers out on the tables as these will be binned by our volunteers.
EXPERIENCING PROBLEMS AT THE FESTIVAL?
Wigan CAMRA want all our visitors to have a good time and if you are having a problem which we can help with we will do. Please contact Carol at the membership stand and she will try to help, if necessary contacting our Festival organiser on your behalf. We will do our best but cannot guarantee to resolve everything.
REMEMBER: Wigan CAMRA will not tolerate verbal or physical abuse of festival volunteer workers, caterers, or Robin Park staff and anyone committing such abuse will be ejected from the festival and if necessary the police will be called.
REFUNDS – unused tokens and glasses
Wigan CAMRA offer a full refund for any unused tokens (though we welcome donations to our nominated charity Wigan & Leigh Hospice) and for your Festival glass, should you not wish to keep it. HOWEVER ALL REFUNDS MUST BE CLAIMED AT THE DESK WITHIN 20 MINUTES OF TIME BEING CALLED AS OUR VOLUNTEERS NEED TO CASH UP THE TILLS SO THEY CAN GO HOME. Also due to our hire agreement with the venue we will be asking all visitors to leave the premises by 11:25pm on Thursday and Friday and 10pm on Saturday.